Frequently asked questions

While the beta is running, you can use it for free. A subscription will come later, and everyone who joined during the beta will hear about it in advance, from the bot.

Just Telegram. You create your own bot right inside the CognitEase bot, with no BotFather and no technical setup. Then you fill in your profile, schedule, price and payment method, and clients can book.

No. The client pays you directly using your payment details: by bank transfer, via Wise, PayPal or to your card. We never touch the money and take no commission on sessions, and you confirm payments yourself.

No. During the beta we don’t ask specialists for a card or any payment details.

Only you. The client doesn’t see the session analysis, case file or briefing. They see their own intake, questionnaires and homework.

Video is never recorded. Audio is recorded only if you decide so, and only for the clients you have turned transcription on for. The audio is deleted right after transcription, and the transcript itself is deleted after the analysis. More on the “Data and trust” page.

Dossiers, notes and intakes are stored encrypted, and each practice has its own encryption key. The connection to the app and the calls are encrypted in transit.

No. It drafts a note based on what was said in the conversation, with no diagnoses and no interpretation beyond what was said. Until you confirm the draft, it goes nowhere. Clinical judgment stays with you.

Yes. Before every session the client consents to the privacy policy, and that consent is tied to the specific session.

No. The client books, pays, receives documents and joins the call inside Telegram. If they are at a computer, they can join the video session via a link in the browser.

You publish your cancellation policy in the bot as a document, and the client sees it before booking. The bot doesn’t enforce deadlines or fees automatically; that is an agreement between you and the client.

You end the session and mark it as a no-show. It goes into the client’s reliability stats, and no analysis runs for that session. You don’t need to message the client.

Any you specify. You set the price in each currency separately, with no conversion. The client picks the currency and payment method when booking.

Yes. You issue PDF receipts or invoices that follow your country’s rules, with your tax status and sequential numbering, and you can download all documents for a month as a single archive. More on the “Payments and documents” page.

CognitEase isn’t tied to any approach. You choose the session note format yourself: SOAP, DAP or your own set of sections from the catalog. Booking, payments and video work the same for any practice.

Send them the link to your bot. As soon as a person opens the bot, they appear in your client list. There is no import from spreadsheets: the client has to tap “Start” once themselves, otherwise the bot can’t message them.

Russian, Ukrainian, English and German. You and your client each choose your own language, and you set the language of your documents separately.

Yes. Booking, payments with documents, video sessions and session notes work for any private consulting practice.

Right now, one bot belongs to one specialist. A shared bot for several specialists and a team workspace are planned.

CognitEase doesn’t accept money on your behalf or issue refunds. The client pays you directly, and you confirm the payment.

Clients can book and pay only through the bot in Telegram. Without Telegram, the only option is joining a video session via a link in the browser.

The video session is designed for you and one client. Group formats aren’t supported yet.